Frequently Asked Questions

Yes. We can still connect to your computer and remove the virus infection by just entering a few special commands on your keyboard. Once we connect to your computer – we’ll get to work right away and remove the virus causing the issue.

Before each repair – we will authorize a credit card for the full costs of the repair or send you an invoice to your email address. If we’re unable to successfully repair your computer – you will not be charged. 

Besides local taxes, no additional hidden fees will be added or charged to you. Chesnet is completely transparent with you, so you will be asked prior to anything being performed that may incur any additional fees.

o Yes, all session data is protected end to end using 256-bit Advanced Encryption Standard (AES) encryption
o No un-encrypted information is ever stored on our system
o We securely store ongoing audit logs to document technician activity
o Restricted access to remote software to prevent unauthorized use

Only during the remote support session. We will never access personal areas of your computer without your permission and only if needed to successfully repair your computer. Please close any personal or confidential information on your screen.

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